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Telegram has recently launched the first batch of Telegram Business features, which are designed to help businesses connect with their customers and provide a more professional experience on the platform. These features are currently available for free to all Premium users, and even more features are expected to be added in the coming weeks.
Current Business Features:
- Location and Business Hours: Businesses can add their location and business hours to their profile, making it easier for customers to find and contact them.
- Greeting Messages: Businesses can create automated greeting messages that are sent to users who contact them for the first time. These messages can include text formatting, media, and files, and can contain multiple messages.
- Away Messages: Telegram Business users can set up away messages to automatically reply to customers when they are closed or on vacation.
- Quick Replies: Businesses can create preset responses to send one or more messages with a simple command in any chat.
Upcoming Business Features:
In addition to the current features, Telegram is also planning to release the following features in the coming weeks:
- Chatbot Integration: Telegram Business accounts will be able to seamlessly add chatbots as their invisible secretaries to respond to all or certain chats. With AI, these chatbots can bring customer service automation to an entirely new level.
Benefits of Telegram Business Features:
These features provide businesses with a number of benefits, including:
- Increased visibility: Businesses can add their location and business hours to their profile, making it easier for customers to find and contact them.
- Improved customer service: Businesses can use greeting messages and away messages to provide a more professional and responsive customer service experience.
- Increased efficiency: Businesses can use quick replies to save time and effort when responding to customer inquiries.
- Enhanced customer engagement: Chatbot integration will allow businesses to provide 24/7 customer support and automate repetitive tasks.
The Telegram Business features are a valuable addition to the platform, and they can help businesses connect with their customers and provide a more professional experience. With the upcoming chatbot integration feature, Telegram is poised to become an even more powerful tool for businesses of all sizes.
